Frequently Asked Questions
Everything you need to know about our WordPress rescue and custom development services, pricing, and process.
Do you build new WordPress sites or just fix existing ones?
Both. We rescue broken projects and also build custom WordPress sites, e-commerce stores, membership platforms, and web apps from scratch. All builds are fixed-price with transparent scope.
How fast can you fix my site?
Most emergency repairs are completed within 2-4 hours. Complex issues may take up to 24 hours. We always provide an honest timeline before starting work.
How long does a custom WordPress build take?
A typical custom site takes 4-6 weeks. E-commerce or membership builds usually take 6-10 weeks. Complex web apps or SaaS platforms can take 10-16 weeks. We provide a detailed timeline during scoping.
Do you offer a warranty?
Yes. Every fix comes with a 30-day warranty. Builds include 30-90 days of post-launch support depending on the package. If the same issue returns, we repair it at no charge.
Can you build a web app or SaaS on WordPress?
Yes. We build headless WordPress backends with React or Next.js frontends, custom REST APIs, and user dashboards. We have launched membership platforms and lightweight SaaS products on WordPress.
Can you work with my existing developer?
Absolutely. We can collaborate with your team or act as overflow support when they are unavailable.
What if the fix takes longer than expected?
We quote flat rates, not hourly. If scope increases, we discuss it first. No surprise bills.
What if my budget is smaller than your packages?
We work with most budgets — from a few hundred dollars for a quick fix or single-feature build, up to enterprise engagements. Tell us what you have and what you need, and we will scope a solution that fits. We would rather ship something useful at your budget than oversell you on something you do not need.
Do I own the code after a build?
Absolutely. You own 100% of the custom code, designs, and assets we create. We transfer all repositories and documentation at project completion.
Do I need to give you my hosting login?
For fixes, we typically need WordPress admin and FTP/SFTP access. For builds, we can set up the environment for you or work with your preferred host. We can also work through your developer or use temporary credentials.
What types of issues do you handle?
We handle white screens, 500 errors, broken layouts after updates, malware, slow loading, plugin conflicts, theme issues, and database errors. On the build side, we create custom themes, plugins, e-commerce stores, membership sites, and web apps.
Will my site break again after the fix?
We fix the root cause, not just the symptom. We also provide a detailed report explaining what went wrong and how to prevent it in the future.
How do I get started?
Simply book a free call or fill out the contact form. Describe the issue or project, and we will get back to you within 2 hours with a diagnosis or estimate.
Still have questions?
Our team is standing by to answer any questions about rescuing a broken project or building something new.